# Refund Policy
**Effective Date:** November 4, 2025
**Last Updated:** November 4, 2025
Thank you for purchasing from **The Time Forge**, a brand owned and operated by **Everrest Holdings LLC** (“we,” “us,” or “our”).
Because our products are digital and delivered immediately, this Refund Policy outlines the conditions under which refunds may or may not be issued.
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## 1. Digital Products and Courses
All digital products, ebooks, guides, and courses sold through **The Time Forge** are **non-refundable** once they are delivered or accessed.
Due to the nature of digital goods, you immediately receive full access to the material upon purchase, and therefore we cannot offer refunds, exchanges, or cancellations once delivery has occurred.
If you experience technical issues accessing your purchase, please contact us at [email protected], and we’ll ensure you receive the materials you paid for.
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## 2. Duplicate Purchases
If you accidentally make a duplicate purchase of the same product using the same email address, please notify us within **7 days** at [email protected].
We will verify the duplicate transaction and issue a refund for one of the purchases.
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## 3. Payment Disputes
Before filing a dispute with your payment provider, please contact us directly.
We take customer satisfaction seriously and will make every reasonable effort to resolve the issue promptly.
Unauthorized chargebacks for digital products are considered theft and will be disputed with evidence of product access and delivery logs.
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## 4. Pre-Orders and Memberships
For pre-orders, your payment reserves access to future content or a release that has not yet launched.
Pre-order payments are **non-refundable** but can be transferred to store credit upon request before the release date.
If you enroll in a recurring membership or subscription, you may cancel anytime to prevent future billing, but **previous charges are non-refundable**.
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## 5. Coaching, Consulting, or Live Programs
If The Time Forge or Everrest Holdings LLC offers coaching, consulting, or live programs in the future, separate refund terms may apply.
Unless otherwise specified in writing at the time of purchase, all coaching and live programs are **non-refundable** once sessions have begun.
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## 6. EU & UK Consumers
If you are located in the European Union or United Kingdom, you have the right to withdraw from a digital purchase **before** it is delivered.
By accessing or downloading the product, you expressly waive your right to withdrawal under EU and UK consumer law.
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## 7. Contact Us
If you have questions or need support, please contact us:
**Everrest Holdings LLC**
[email protected]
1621 Central Ave #56652
Cheyenne, WY 82001
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## 8. Acceptance of This Policy
By completing a purchase on **The Time Forge**, you acknowledge that you have read and agree to this Refund Policy.
